The travel-data “not working” problem is time-sensitive. We treat it that way: in-app chat replies in under an hour, 24/7.
The fastest way. Tap Profile → Help → Chat. Average reply < 1 hour.
For non-urgent questions, a refund request, or anything you'd rather put in writing.
support@simline.comToggle Airplane Mode on for 10 seconds, then off. If still nothing, in Settings → Cellular, make sure Data Roaming is on for the Simline line. 95% of 'not connecting' issues fix themselves here.
Average reply on in-app chat is under one hour, 24/7. Email replies inside one business day.
If your plan didn't connect within 24 hours, yes — full refund inside one business day. After data flows, plans are non-refundable. Plans you bought but never installed can be refunded within 30 days.
Yes. Log into the same Simline account on your new phone. We can re-issue the eSIM QR once per plan, free of charge.
